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post #91 of 136 (permalink) Old 06-17-2016, 11:57 AM
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Re: Attention - Password and Security Update

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But you dropped a stroke in the process
Ha!


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post #92 of 136 (permalink) Old 06-17-2016, 01:13 PM
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Re: Attention - Password and Security Update

The email address I had used for my old account (im_tam) is long forgotten.

So had to go ahead and create this new id.
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post #93 of 136 (permalink) Old 06-17-2016, 02:20 PM
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Re: Attention - Password and Security Update

thank you all of you i needed all of you for some unknown reason to help me with this.

THe problem i have is i am not totally computer literate-my knowledge is 1980s computer knowledge. When they make changes on the internet and dont give you a book to use to understand that is when i have a problem.

Judith
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post #94 of 136 (permalink) Old 06-17-2016, 03:22 PM
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Re: Attention - Password and Security Update

I just want to say, THANKS to whoever it was that helped me log on! I could read, but couldn't sign on. I was about to go nuts........... I know that isn't a far trip, but, nonetheless....
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post #95 of 136 (permalink) Old 06-17-2016, 05:57 PM
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Re: Attention - Password and Security Update

Well I am beside myself upset. I've been a contributing member of TAM here for something like seven years, and suddenly one day, due to nothing I've done, I can't log on. I asked for help five times, and not ONE PEEP from anyone.

I did not receive any email notification about this whole "we're changing your password" debacle EVER. I tried the "forgot my password" routed and I used the email that is the email on my actual Affaircare account, and it tells me "We don't recognize that email address--talk to the administrators" I wrote to admins five times, and five times I got IGNORED.

Every time I wrote to the admins, I included other emails so someone could reach out to me (in case maybe Gmail was the culprit), and nope. NADA.

Seven years not worth an email. WOW. I can not IMAGINE treating people like this who are the life blood of your community. Hey, if you lose everyone because they can't log in, you lose all your advertising revenue! Guess that doesn't matter.

Anyway, after waiting for 48 hours for even the common courtesy of a "We're working on it" and receiving nothing despite asking over and over and over and over and over...that there are still members who are NOT taken care of, that giving no information and refusing to be transparent DOES NOT just make it all go away, and that by not taking an "all hands on deck" emergency approach, it is going to be COSTLY.

Oh well. Seven years of my life and friendships established down the drain due to EXTREMELY POOR customer service.
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post #96 of 136 (permalink) Old 06-17-2016, 06:19 PM
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Re: Attention - Password and Security Update

Quote:
Originally Posted by imtamnew View Post
The email address I had used for my old account (im_tam) is long forgotten.

So had to go ahead and create this new id.

You need to write to the TAM administrators about your issue and ask them to reset your account with your new email address. Here is the link...

Talk About Marriage - Contact Us
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post #97 of 136 (permalink) Old 06-17-2016, 06:21 PM
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Re: Attention - Password and Security Update

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Originally Posted by Affair_Care View Post
Well I am beside myself upset. I've been a contributing member of TAM here for something like seven years, and suddenly one day, due to nothing I've done, I can't log on. I asked for help five times, and not ONE PEEP from anyone.

I did not receive any email notification about this whole "we're changing your password" debacle EVER. I tried the "forgot my password" routed and I used the email that is the email on my actual Affaircare account, and it tells me "We don't recognize that email address--talk to the administrators" I wrote to admins five times, and five times I got IGNORED.

Every time I wrote to the admins, I included other emails so someone could reach out to me (in case maybe Gmail was the culprit), and nope. NADA.

Seven years not worth an email. WOW. I can not IMAGINE treating people like this who are the life blood of your community. Hey, if you lose everyone because they can't log in, you lose all your advertising revenue! Guess that doesn't matter.

Anyway, after waiting for 48 hours for even the common courtesy of a "We're working on it" and receiving nothing despite asking over and over and over and over and over...that there are still members who are NOT taken care of, that giving no information and refusing to be transparent DOES NOT just make it all go away, and that by not taking an "all hands on deck" emergency approach, it is going to be COSTLY.

Oh well. Seven years of my life and friendships established down the drain due to EXTREMELY POOR customer service.
It seems that a lot of people are having similar issues. From what I can tell, the system it simply over loaded with people trying to reset their password. A lot of people have old email accounts associated with their TAM account so it is very likely that the admins are over run with requests.

It took me hours to get in too.
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post #98 of 136 (permalink) Old 06-17-2016, 06:46 PM
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Re: Attention - Password and Security Update

Quote:
Originally Posted by Affair_Care View Post
Well I am beside myself upset. I've been a contributing member of TAM here for something like seven years, and suddenly one day, due to nothing I've done, I can't log on. I asked for help five times, and not ONE PEEP from anyone.

I did not receive any email notification about this whole "we're changing your password" debacle EVER. I tried the "forgot my password" routed and I used the email that is the email on my actual Affaircare account, and it tells me "We don't recognize that email address--talk to the administrators" I wrote to admins five times, and five times I got IGNORED.

Every time I wrote to the admins, I included other emails so someone could reach out to me (in case maybe Gmail was the culprit), and nope. NADA.

Seven years not worth an email. WOW. I can not IMAGINE treating people like this who are the life blood of your community. Hey, if you lose everyone because they can't log in, you lose all your advertising revenue! Guess that doesn't matter.

Anyway, after waiting for 48 hours for even the common courtesy of a "We're working on it" and receiving nothing despite asking over and over and over and over and over...that there are still members who are NOT taken care of, that giving no information and refusing to be transparent DOES NOT just make it all go away, and that by not taking an "all hands on deck" emergency approach, it is going to be COSTLY.

Oh well. Seven years of my life and friendships established down the drain due to EXTREMELY POOR customer service.
My story verbatim. I feel your frustration.

walker3144 aka Brad Wesley
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post #99 of 136 (permalink) Old 06-17-2016, 07:35 PM
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Re: Attention - Password and Security Update

Never received an e-mail, either. Was able to 'change password' the old fashioned way. Oh, well, we get to do this every 365 days (or is it 366?) from now on.
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post #100 of 136 (permalink) Old 06-17-2016, 07:51 PM
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Re: Attention - Password and Security Update

Is there anyone that got that original email? It seems most did not even if they still have the email they signed up with.

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post #101 of 136 (permalink) Old 06-17-2016, 08:20 PM
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Re: Attention - Password and Security Update

I recently got 'change your password' emails from my car and sport fishing forums. Nothing from TAM.

I guess they're working on it...



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Last edited by anchorwatch; 06-17-2016 at 08:28 PM.
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post #102 of 136 (permalink) Old 06-18-2016, 11:15 AM Thread Starter
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Re: Attention - Password and Security Update

IF the email address you have on file is not the one you use it will not work.

Also we are paying to have these emails sent through amazon, so if they are not going through I will follow up with them.

Send me a PM if you are on here and ill fix your account from here.

Helena
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post #103 of 136 (permalink) Old 06-18-2016, 12:08 PM
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Re: Attention - Password and Security Update

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Originally Posted by EleGirl View Post
You need to write to the TAM administrators about your issue and ask them to reset your account with your new email address. Here is the link...

Talk About Marriage - Contact Us
Done.

I will monitor my new email for any response from the admins.
Will resist posting from this id till it's sorted out.
Even if it takes like a week or so. Can understand the system is overloaded.
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post #104 of 136 (permalink) Old 06-18-2016, 12:09 PM
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Re: Attention - Password and Security Update

I found it odd that I always get an email that I have a new private message, but I never got an email about changing my password. I eventually was able to get in using the reset password feature, but even that didn't work for about 24 hours. When I'd put in my email, it would say that it was unrecognized, yet I was still getting emails about PM's.

It finally worked. At times I was tempted to set up a new account, but decided to wait it out.
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post #105 of 136 (permalink) Old 06-18-2016, 01:09 PM
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Re: Attention - Password and Security Update

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Originally Posted by Abc123wife View Post
Is there anyone that got that original email? It seems most did not even if they still have the email they signed up with.
I didn't (and I haven't run across anyone who did). My email address is the correct one that's on file and I'm guessing that's the case for most of us that have returned.
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