Join Date: Jan 2010
Location: Pacific Northwest
Re: Attention - Password and Security Update
Well I am beside myself upset. I've been a contributing member of TAM here for something like seven years, and suddenly one day, due to nothing I've done, I can't log on. I asked for help five times, and not ONE PEEP from anyone.
I did not receive any email notification about this whole "we're changing your password" debacle EVER. I tried the "forgot my password" routed and I used the email that is the email on my actual Affaircare account, and it tells me "We don't recognize that email address--talk to the administrators" I wrote to admins five times, and five times I got IGNORED.
Every time I wrote to the admins, I included other emails so someone could reach out to me (in case maybe Gmail was the culprit), and nope. NADA.
Seven years not worth an email. WOW. I can not IMAGINE treating people like this who are the life blood of your community. Hey, if you lose everyone because they can't log in, you lose all your advertising revenue! Guess that doesn't matter.
Anyway, after waiting for 48 hours for even the common courtesy of a "We're working on it" and receiving nothing despite asking over and over and over and over and over...that there are still members who are NOT taken care of, that giving no information and refusing to be transparent DOES NOT just make it all go away, and that by not taking an "all hands on deck" emergency approach, it is going to be COSTLY.
Oh well. Seven years of my life and friendships established down the drain due to EXTREMELY POOR customer service.