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post #106 of 136 (permalink) Old 06-18-2016, 02:49 PM
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Re: Attention - Password and Security Update

I see @turnera is posting as @turnera2 at the moment. Really hope they get her account straight. She has over 30,000 posts that have helped a lot of people on here,past and present.


"Truth is like the sun,you can shut it out for a time,but it ain't going away"-Elvis
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post #107 of 136 (permalink) Old 06-20-2016, 01:50 PM
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Re: Attention - Password and Security Update

Quote:
Originally Posted by Yungster View Post
IF the email address you have on file is not the one you use it will not work.

Also we are paying to have these emails sent through amazon, so if they are not going through I will follow up with them.

Send me a PM if you are on here and ill fix your account from here.

Helena
This is betrayeddad. I also sent multiple messages but no one will respond to me.

I don't know what email I used to set up the account and I can't log in with my old password.

Can someone assist me please?!?
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post #108 of 136 (permalink) Old 06-21-2016, 05:08 PM Thread Starter
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Re: Attention - Password and Security Update

Hey guys,

We have sent out the emails requesting the change of your password, if any member is having issues resetting their password or have not received an email here may be a couple of reasons why.

• It could be sent to your junk/spam folder
• Cannot remember the assigned email addresses to the username they signed up
• When highlighting the new password, they could be highlighting extra characters (spaces) taken

You can send a PM to the Yungster account or send an email to the contact us and we will try to answer all questions as soon as we can. Please keep in mind in order for us to send you a password reminder you will need to know the email address you had used when registering on the site with or the latest on they changed it to.

Thank you,

Community Support
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post #109 of 136 (permalink) Old 06-21-2016, 05:35 PM
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Re: Attention - Password and Security Update

All I was able to do was view when I couldn't log on. I couldn't e-mail anybody from the visitor's screen, which is the only place I could go. I never received said e-mail telling me to change my password, either. There was nobody I could get in touch with...

...that is, until I saw where TAM had a FB page. I private messaged to anybody who would answer on the FB page, and they fixed me up. Needless to say, it was a major inconvenience, and I understand having to change passwords, but to just be completely cut off from any direct communication really sucked.

Even when I went to the change password screen, it thought I was a spy bot, because there was supposed to be a question on the screen to answer but it was not there.

I hope this particular situation is fixed for the next round of password changes.
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post #110 of 136 (permalink) Old 06-22-2016, 01:05 PM
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Re: Attention - admin and moderators. important question

I got a notice when i signed in that this week they would be changing the passwords this week.

I already change mine to the rules.

Is that the same thing as waht the notice that i got when i first sign in today about?

I ask because i need to know how it works.

Judith
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post #111 of 136 (permalink) Old 06-22-2016, 03:45 PM Thread Starter
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Re: Attention - Password and Security Update

If you have already received a password reset email then you are set and don't have to worry about resetting your password.

We have worked hard at making sure that is process was as smooth as possible, and I agree there may may have been a couple of glitches, my apologies for the that.

Thank you so much

~ Glenda
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post #112 of 136 (permalink) Old 06-23-2016, 01:19 PM
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Attention - Password and Security Update

I give up trying to get my old acct back or trying to send or get a response to a help message. I give up. If a mod reads this ban my old coffee4me account . It feels like an old friend being put to rest.


Sent from my iPhone using Tapatalk
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post #113 of 136 (permalink) Old 06-23-2016, 01:37 PM
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Re: Attention - Password and Security Update

Quote:
Originally Posted by Coffee4me2 View Post
I give up trying to get my old acct back or trying to send or get a response to a help message. I give up. If a mod reads this ban my old coffee4me account . It feels like an old friend being put to rest.
I gave up as well. Apparently my email address (which hasn't changed) was not in the system for my "GTdad" account.

And I guess, if it needs to be done, I need a moderator to ban "GTdad", although I too kind of hate to see it happen.
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post #114 of 136 (permalink) Old 06-24-2016, 12:30 PM Thread Starter
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Re: Attention - Password and Security Update

Quote:
Originally Posted by Coffee4me2 View Post
I give up trying to get my old acct back or trying to send or get a response to a help message. I give up. If a mod reads this ban my old coffee4me account . It feels like an old friend being put to rest.


Sent from my iPhone using Tapatalk
Send us a PM we will merge these 2 accounts and get you set back up.

Helena
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post #115 of 136 (permalink) Old 06-24-2016, 12:47 PM
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Re: Attention - Password and Security Update

Hi Yungster,

I just sent you a pm. Please help me recover im_tam.

Thanks

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post #116 of 136 (permalink) Old 06-25-2016, 07:30 AM
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Re: Attention - Password and Security Update

Thanks a lot.
My ID has been merged with the old one.

A sealed heart is the greatest penalty anyone incurs.
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post #117 of 136 (permalink) Old 06-25-2016, 05:35 PM
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Re: Attention - Password and Security Update

Quote:
Originally Posted by imtamnew View Post
Thanks a lot.
My ID has been merged with the old one.
Gee, I wonder why they did not merge back to im_tam. That would have made more sense. Oh well.
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post #118 of 136 (permalink) Old 06-25-2016, 06:51 PM
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Re: Attention - Password and Security Update

Quote:
Originally Posted by EleGirl View Post
Gee, I wonder why they did not merge back to im_tam. That would have made more sense. Oh well.
Was given a choice. I chose this as it did not have a special character.
The _ causes issues when searching.

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post #119 of 136 (permalink) Old 06-26-2016, 04:15 PM
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Re: Attention - Password and Security Update

Kudos to the @Yungster people. I imagine it's been a hellish couple weeks. Thanks for all the behind the scenes meetings, discussions, planning/testing, and execution to get even or ahead of this.
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post #120 of 136 (permalink) Old 06-26-2016, 04:41 PM
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Re: Attention - Password and Security Update

Quote:
Originally Posted by Haiku View Post
Kudos to the @Yungster people. I imagine it's been a hellish couple weeks. Thanks for all the behind the scenes meetings, discussions, planning/testing, and execution to get even or ahead of this.
Ok, but what the team does not get kudos for is waiting four months to tell us about the data breach and waiting one and half weeks to tell us they were aware that the stolen data was being made available online. Some TAMers may have used same name and password at several websites (yes, I know that is their fault) but still VS had the moral obligation to inform us. I guess the corporate lawyers but a block on any message until the time most legally protective for VS.

"On June 13, 2016, we became aware that February 2016 data stolen from VerticalScope was being made available online."
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