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post #1 of 8 (permalink) Old 07-27-2016, 01:23 PM Thread Starter
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Can't access account because of setting

I've been blocked from accessing my account since July 13 when I accidentally clicked the "approve IP" checkbox in the setting options. I registered this second account so I could try to get help to get back in. Have sent a few pms about it but haven't heard back. Can @Yungster get me back into my account please?

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post #2 of 8 (permalink) Old 07-29-2016, 07:49 AM
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Re: Can't access account because of setting

hey there,

Can you PM over the account, email on the account, and we will get this sorted for you. thanks

~shane
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post #3 of 8 (permalink) Old 07-29-2016, 10:37 AM Thread Starter
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Re: Can't access account because of setting

Quote:
Originally Posted by Yungster View Post
hey there,

Can you PM over the account, email on the account, and we will get this sorted for you. thanks

~shane
Thanks Shane, I received your email to the email associated with the account. Just to be clear, this is not a password issue, the problem is that I clicked on the "Approve IP" setting and it immediately then gave me a message saying that my current IP address is not approved and to look for an email with a link that I could click on that would approve my IP. The email came, and I clicked on the link, but it took me to a page on TAM that said I had done something invalid; it DID NOT approve my IP.

As it stands, I can log into my account but I can't do anything in the account but read a message telling me that my IP address is awaiting approval.
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post #4 of 8 (permalink) Old 08-02-2016, 09:20 AM
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Re: Can't access account because of setting

Hey there,

I see that your account is active.
Are you still having issues with the IP waiting for approval?

Richard.
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post #5 of 8 (permalink) Old 08-02-2016, 01:33 PM Thread Starter
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Re: Can't access account because of setting

Quote:
Originally Posted by Yungster View Post
Hey there,

I see that your account is active.
Are you still having issues with the IP waiting for approval?

Richard.
Yes, I'm still having issues. I can log in, but can't approve the IP.
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post #6 of 8 (permalink) Old 08-02-2016, 01:43 PM
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Re: Can't access account because of setting

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post #7 of 8 (permalink) Old 08-03-2016, 10:49 AM
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Re: Can't access account because of setting

I sent rainbowbrite a PM.

Lee
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post #8 of 8 (permalink) Old 08-04-2016, 01:27 PM Thread Starter
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Re: Can't access account because of setting

I am back in now. Thank you very much @Yungster and @EleGirl for all your help.
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